TikTok Shop Refund Policy

1. Overview

At TikTok Shop, customer satisfaction is our priority. Buyers may request a refund under eligible circumstances in accordance with this Refund Policy.

2. Eligible Refund Reasons

A buyer may request a refund if:

• The item received is damaged or defective
• The wrong item was delivered
• The item is significantly different from the product description
• The order was not received
• The package is missing items
• The item arrived after the estimated delivery date

3. Refund Request Period

Buyers must submit a refund request within the period specified by TikTok Shop after receiving the item or after the order is marked as delivered.

Late refund requests may not be accepted.

4. Return Requirements

In some cases, buyers may be required to return the item before a refund is issued.

Returned items must:

• Be unused where applicable
• Include original packaging
• Include all accessories and tags
• Match the condition stated in the return request

5. Non-Refundable Items

The following items may not be eligible for refunds:

• Digital products
• Customized or personalized items
• Perishable goods
• Intimate or hygiene-related products
• Final sale or clearance items

6. Seller Responsibilities

Sellers are responsible for:

• Providing accurate product descriptions
• Shipping products on time
• Responding to refund requests promptly
• Resolving disputes professionally

Failure to comply may result in penalties or account restrictions.

7. Refund Processing

Once the refund is approved:

• Refunds will be processed to the buyer’s original payment method
• Processing times may vary depending on the payment provider
• TikTok Shop is not responsible for delays caused by banks or payment services

8. Dispute Resolution

If buyers and sellers cannot reach an agreement, TikTok Shop may review the case and make a final decision based on available evidence.

Users agree to cooperate during the investigation process.

9. Fraud Prevention

TikTok Shop reserves the right to reject refund requests involving:

• Abuse of the refund system
• Fraudulent claims
• Suspicious activity
• Excessive refund behavior

Accounts involved in fraudulent activity may be suspended or permanently banned.

10. Policy Updates

TikTok Shop reserves the right to modify this Refund Policy at any time without prior notice.

Continued use of TikTok Shop services constitutes acceptance of the updated policy.